Simulation and optimization of hospital registration window based on FlexSim
This was a course project during my undergraduate studies and was published in a Chinese journal. The course paper can be downloaded here. The following is a translation of the paper.
Abstract:
The queuing problem in hospital is becoming more and more serious. This paper investigates the queuing system of registration window of a hospital in Nanjing. The data of arrival time interval and service time of each window are collected, and its distributions are fitted by Matalab. The model of the system is set up and simulated with FlexSim. According to the simulation results, the optimization scheme is put forward. By increasing the number of windows opened to patients from 3 to 4, the average waiting time is reduced by 430 seconds, and the queuing time is reduced by 69%.
Key words: hospital;registration window;queueing system;simulation;FlexSim